EasyJet passengers stranded in ‘disorganised mess’ after last-minute flight cancellation

Passengers trying to fly home were left in a “disorganised mess” when a flight was suddenly cancelled.

Katie was stranded at Funchal Airport in Madeira with her when her easyJet flight home to Bristol was called off owing to strong winds in the area.

As the next plane to leave for the city was not for another week, the passengers scrambled to get the earliest plane back to the UK with Katie heading to Gatwick.

Her flight was not certain however as it was oversold with some people facing more headaches to get back.

Katie told Bristol Live : “All in all, it was a disorganised mess, not solely due to easyJet.

“All flights from Madeira were cancelled and we had to queue for ages to have our tickets rescheduled.

“There were no dedicated easyJet crew at Madeira’s airport. We were lucky in that we were put on the flight to Gatwick, however, this is of course inconvenient for us.

“They oversold the tickets [for our new flight] and so some people had to wait until everyone had boarded to see if there were any spare seats, fortunately, there were.

“When we tried to do the mobile check-in before our flight it did not work and the member of staff simply said that they may have oversold the tickets and so we’d ‘just have to get to the airport early to make sure we can check in to get a seat.’”

Nine days of strikes were announced last month by the budget airline’s cabin crew in Spain across the weekends of July 15-17 and 29-31.

The striking staff are based in Barcelona, Malaga and Palma de Mallorca – all hot spots for British tourists.

The UK-owned low-cost airline said it is planning to fly a normal programme to all three destinations over the affected weekends and will strive to keep disruption to a minimum.

It comes after months of problems faced by passengers trying to get away.

An easyJet spokesman said: “Like all airlines, easyJet experienced disruption to our Funchal flying programme on July 11, due to strong winds in Funchal meaning flights were able to arrive or depart at the airport.

“This included flight EZY6245 inbound from Bristol which diverted to Faro, however as the weather was not set to improve the aircraft returned to the UK and the flight and Katie’s return flight from Funchal to Bristol were cancelled.

“The safety and wellbeing of our customers and crew is easyJet’s highest priority and we did all possible to minimise the impact of the disruption for customers, providing options to rebook or receive a refund as well as hotel accommodation and meals where required.

“We also arranged a coach transfer to Bristol for customers including Katie who travelled the next day on flight EZY8136 to London Gatwick, to help get them home as soon as possible.

“While this was outside of our control, we would like to apologise to Katie and all customers for the inconvenience caused as a result of the weather.”